The Lean UX Method
Based on my interpretation of
Jeff Gothelf’s Book: Lean UX
Based on my interpretation of
Jeff Gothelf’s Book: Lean UX
The ancient philosopher Plotinus created a well-known analogy of a sculptor cutting away that which does not enhance the desired image. This process is absolutely necessary for us.
What makes the Lean UX method very effective is its collaborative nature. The process begins in a meeting with the design team and client to identify users and, roles and desired outcomes. The grid is filled up with assumptions that will require further testing. This process is made in collaboration to align vision and expectations.
See example below: an exercise for a Cafer Roster app.
After filling the grid the fun part begin: the whole team is invited to a drafting exercise and no special drawing/design skills are required. All ideas are valid. The different points of views enrich the experience and participation can be over multiple locations simultaneously.
It is very important to limit the time to 5 minutes and use pen a small paper. Any digital tool would be an obstacle at this stage.
After presenting and comparing the 5 minutes drafts, all assumptions are put into test. The collaborative nature of the process brings to light new interpretations and solutions to the problem. The experience is very rich and immediately feels like a big time and issues saver.
However, the test it’s only internal. We need to create metrics and benchmarks to test our hypothesis. In this particular case, the metrics are binary: the application is being used or not. The entire functionality depends on employees and employers using the app, meaning feeding data into the system. Without data, the result will be schedules in apparent available spots for rostering.
This could happen for few reasons:
Our assumption for metrics is that a very user friendly app will lead to 100% utilisation, which is crucial for the app to function. Therefore, usability is a key component of the design.
Now it’s time to create a small prototype for testing. This section will be continue on Part 2/2 of the post. Coming soon.
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